Director, client onboarding

 

full-time | REPORTS TO VP, Strategy

The Director of Client Onboarding is an expert project manager who has experience in migrating strategic partnerships from one technology platform to another. He or she excels at client strategy and building trusted client relationships in the onboarding process. He/she has had 8+ years of experience working in client-facing, leadership positions in ad tech and is looking for the unique opportunity to make a direct and immediate impact in a growing company.

The ideal candidate is extremely knowledgeable about the ad tech space and all facets of operations (eg. creative production, ad operations, site tagging, tech ecosystem, etc.). He/she is positive-minded, energetic, and can easily prioritize and multitask in a fast-paced environment. The candidate is an advanced communicator and highly articulate in discussing complex technical implementations. He/she is proactive, professional, polished, and service-minded, with superior communication skills; all used to get the client’s migration efforts across the finish line.


Primary Job Functions

  • Spearhead day-to-day communication with client and agency teams to oversee the full migration of new Flashtalking accounts that are transitioning off of another ad server or dynamic creative platform.

  • Project manage every aspect of the client migration from onboarding to launch and post-launch strategy reviews.

  • Work closely with Account Management, Campaign Management and Solutions Engineering to onboard new clients, produce custom process documents, and support client teams and agencies throughout the migration life cycle·

  • Collaborate closely with internal Flashtalking teams to ensure a flawless launch and optimal campaign implementation in order to achieve the required creative / decisioning / and reporting outputs.

  • Engage advertisers and agencies in strategic dialogue assessing opportunities involving senior management for large commercial scale opportunities.

  • Develop and present creative strategy performance reviews with clients (eg. as part of Client Strategy Reviews).

  • Know the commercial opportunities within accounts, identifying opportunities for revenue growth.

  • Oversee the billing process across migration accounts, managing team members to ensure all invoicing is handled correctly and within the needed time frame


Required Skills

  • High-energy self-starter with exceptional time management, project management, and leadership skills - must be able to work collaboratively across internal teams and external client teams to drive projects forward under tight deadlines.

  • Highly autonomous, self-directed and driven to work within an entrepreneurial environment.

  • Excellent listening skills—ability to absorb strategic and technical information and translate it into action items & next steps.

  • Excellent communication skills both in person and in writing, with particular emphasis on technical details relating to complex ad tech setups.

  • Understanding of the full digital landscape - Ad Servers, DSP, SSP, DMP, Publishers, Rich Media / Video vendors, Paid Search, Social, Attribution, Fraud protection, etc.

  • A comprehensive understanding of MSOffice (especially Excel) and Sharepoint.

  • Enthusiastic about technology and startup environment 


Experience

  • 8+ years of client-facing experience in digital media operations is mandatory; client-facing/supporting positions with AdAge 100 advertisers at digital publishers, digital media buying agencies, or interactive creative agencies with extensive experience working with ad servers and DCO vendors.

  • In-depth knowledge of leading advertiser ad server solutions (DoubleClick DCM, Sizmek, etc.).

  • Exceptional oral and written communication skills; experience presenting to decision makers at all levels across client teams.

  • Extensive knowledge and experience within programmatic media buying/planning industry, including understanding of implementation process and reporting outputs

EDUCATION & Travel

  • Minimum 4-year degree

  • Position requires 25% travel

 

New York City

142 W. 36th Street
10th Floor
New York, NY 10018