PLATFORM TRAINER (US)

 

full-time | VP, TECHNICAL SERVICEs

Flashtalking is seeking dynamic and tech-savvy Platform Trainers to lead on-the-ground training programs for self-service customers of Flashtalking’s data-driven creative technology and primary ad-serving platform. 

  • This new position is an excellent opportunity for someone with client-facing learning and development experience to:

  • Lead in-person customer training on best-in-class ad serving solutions to digital agencies in support of Fortune 100 advertisers.

  • Play a critical role in the success and satisfaction of new customers to the platform

  • Master all aspects of Flashtalking's platform and work hands-on with next generation marketing technology and techniques

The ideal candidate is seeking a challenging and rewarding work environment with the opportunity to bring significant value to Flashtalking and our customers. You should thrive in a dynamic environment, possess outstanding organizational and communication skills, be a self-starter and be highly customer service-oriented.


Primary Job Functions

  • Onboard and train customers to use Flashtalking’s suite of data-driven creative technology tools and ad serving platform. Develop partner-specific material as needed

  • Work closely with cross-functional teams to help shape customize offerings to specific customer needs

  • Deliver onboarding programs directly (in-person and webinars) as an individual contributor.

  • Leverage materials built for clients to be used for internal training as well

  • Contribute to a creation of pre-recorded training and educational content for out customer-facing training portal

  • Support a corporate certification program to help build an ecosystem of formally credentialed Flashtalking professionals

  • Capture and provide customer feedback to Product and related groups regarding platform issues/concerns and new features/enhancements

  • Create educational content in support of the Flashtalking platform such as blog posts, Help Center articles, and articles for industry publications


Required Skills

TRAINING & PROGRAM DEVELOPMENT

  • 2+ years of experience leading customer training programs for technology platforms, across multiple delivery media (eLearning and instructor-led training). Ideally have contributed to building such programs from the ground up

  • Experience translating customer business requirements into applicable training curricula, tailored to varying end-user roles

  • Experience with course authoring and content delivery tools, and usage tracking systems

  • Familiarity with basic web design using HTML and CSS a plus to allow for content development in a potential Learning Management System

SKILLS

  • Outstanding written skills, with high attention to detail

  • Highly articulate in verbal communications, with ability to present to all levels and audiences

  • Highly customer service-oriented

  • Strong organizational, planning & time management skills

  • Strong leadership skills with hands-on experience as an individual contributor

  • Highly self-motivated and able to work and make decisions independently

  • Flexible and responsive to dynamic situations and changing priorities

  • Eagerness to get hands-on to figure out how things work

  • Ability to travel to domestic customer locations as needed


Experience

  • Experience with online advertising and/or marketing technology preferred

  • Comfortable developing & leading training sessions about creative technology and ad operations tools, with support from internal subject-matter experts

  • Experience at or working with an agency or marketing services firm, a plus

EDUCATION

Minimum of a Bachelor's degree and 5+ years of relevant professional experience

 

New York City

142 W. 36th Street
10th Floor
New York, NY 10018