SOLUTIONS ENGINEER

 

full-time | reports to vp, SOLUTIONS ENGINEERING

The Flashtalking Solutions Engineer focuses primarily on the training, onboarding, monitoring, and general support of clients. They are also responsible for ensuring that campaigns leverage data, serve, track and report correctly from a technical perspective. This role requires an in-depth product knowledge along with a strong understanding of ad serving, tracking and data. Solutions Engineers are highly responsive and professional in their communication, enjoy problem solving, and have an ordered and analytical approach. Solutions Engineers should aspire to be a thought leader in Flashtalking ad tech; suggesting platform improvements, best tech practices and identify partners with whom we can collaborate and integrate.

This role is perfect for someone who has a passion for digital media, advertising technology, and using technology to solving customer challenges.

Primary Job Functions

  • Form close relationships with customers to become their trusted advisor in ad tech

  • Deliver new customer on-boarding training as well as ad hoc training on new features to ensure their self-sufficiency on our product

  • Become a product and platform expert, and share that expertise with customers and colleagues

  • Closely monitor customer campaigns and tenaciously troubleshoot technical issues

  • Analyze campaigns and offer recommendations to improve performance

  • Work closely with the Analytics team to develop large budget campaign strategies which achieve customer objectives

  • Share knowledge with other Global Services team members

  • Work closely with account managers to identify areas to deepen our customer relationships

  • Identify ways to improve the operational effectiveness for the SE team; take ownership of issues and improve team efficiency

DESIRED Skills & EXPERIENCE

  • A degree from a top tier school, in either a technology or an analytical discipline

  • Excellent client facing skills and a desire to make them amazingly successful

  • The ability and confidence to work autonomously as well as being an excellent team player

  • A strong passion and aptitude in ad technology

  • A dynamic and flexible personality

  • Experience in Ad Tech is essential, preferably working with agency side ad servers or trading platforms

 

PARIS